Built in Bengaluru by El Domo Private Limited

One inbox for every customer conversation on WhatsApp and Instagram.

Channel Desk lets a small business connect its own WhatsApp Business number, Instagram account and Facebook Page, then answer customers as a team from one screen — with AI triage, assignment, tickets, a light CRM, automations, broadcasts and simple insights.

Request access See how it works
Why one inbox

The quiet phone is lying to you.

Your WhatsApp looks fine — no red dot since breakfast. You're not wrong to feel relaxed about it. You're just watching the wrong phone.

WhatsApp Business — 8:02am
No new messages. Looks like a slow morning.
Instagram DM — 11:47pm, last night
"Hi! Do you have anything free this Saturday?" — never opened.

By the time you check Instagram, two other places have already replied — one of them at 12:15am. She books there. Nothing was wrong with your WhatsApp; you just can't watch two phones at once. Channel Desk puts every channel on one screen, so no conversation goes quiet just because you weren't looking at that app.

How it works

A business keeps full ownership of its accounts. Channel Desk only acts on the accounts a business connects, and only for that business.

Connect your channels

Link your WhatsApp Business number through Meta's Embedded Signup (your phone app keeps working) and your Instagram professional account through Instagram Login.

Invite your team

Staff sign in with their own accounts. Chats are assigned, labelled and tracked as tickets with response-time targets.

Reply from one place

WhatsApp messages, Instagram DMs and comments, and Facebook Messenger threads arrive in the same inbox. Reply, send approved templates, hide spam, add private notes, escalate to a manager.

Automate carefully

Keyword rules, multi-step automations, guided flows and an optional AI agent that drafts or answers from your own knowledge base — always with per-chat activation, reply caps and a human take-over switch.

Channels and what Channel Desk does with them

Every capability maps to a specific Meta permission the business grants when it connects; nothing is used beyond what the inbox needs.

ChannelWhat you can doMeta permissions used
WhatsApp BusinessReceive and reply to customer messages; send approved message templates (booking confirmations, reminders); manage templates and phone numbers; see delivery status.whatsapp_business_messaging, whatsapp_business_management
InstagramAnswer DMs and reply publicly to comments on your posts from the inbox; AI classifies each comment and DM (intent, sentiment, tier), hides spam and escalates complaints. Publishing scheduled posts and reach/engagement views from inside the inbox: coming soon.instagram_business_basic, instagram_business_manage_comments, instagram_business_manage_messages, instagram_business_content_publish, instagram_business_manage_insights
Facebook Page & MessengerConnect a Page and answer Messenger conversations in the same inbox, with the 24-hour window and a human-agent reply option. Page post comments: coming soon.pages_messaging, pages_read_engagement

What's in the inbox today

Everything below is live in the Channel Desk app. The platform page has the full catalogue.

One inbox, three channels

WhatsApp, Instagram and Messenger threads side by side, with channel filters, search across names, numbers, handles and message text, and realtime updates.

Team workflow

Open / Mine / Unassigned / Closed / Archived views, assign or auto-assign, pick-up queue, labels, VIP and mute, close, reopen and archive.

AI triage

Every Instagram comment and DM is classified for intent, sentiment and tier; spam is hidden and complaints are escalated with a ticket and notification.

AI agent with hand-off

A per-chat assistant that drafts or replies from your knowledge base, with reply caps, a hand-off summary when a human takes over and a usage log.

Knowledge base

FAQ entries and documents, chunked and searched semantically, with an approval queue for AI-proposed answers.

Automation

Keyword rules, trigger-and-step automations with branching, guided conversation flows and a run log.

Tickets, contacts & CRM

Tickets with SLA targets, contact profiles with tags and opt-out, CSV import and de-duplication, plus companies and an opportunities board.

Broadcasts & insights

Approved WhatsApp template broadcasts to segmented audiences with delivery tracking, and message-cost, broadcast and team response-time insights.

Data & privacy

Channel Desk is operated by El Domo Private Limited. We are a Tech Provider: we process Platform Data only on behalf of, and under the instructions of, the business that connected its accounts.

Used only to run your inbox

We don't sell data, don't use it for advertising, and don't train public AI models on it. The optional AI assistant only reads the conversation it is answering and your own FAQ.

Delete any time

Disconnect a channel and its tokens are revoked immediately; request deletion and all conversation data for that business is removed within 30 days. Data deletion instructions.

Privacy policy · Terms of service · Data deletion

Contact

Channel Desk is currently used by the businesses of El Domo and a small group of invited customers in India. To request access or ask a question, write to us.

El Domo Private Limited

Mohan Kamaraju, Founder
Bengaluru, Karnataka, India
Email: mohan@thedomeretreats.com
WhatsApp: +91 86609 24600

Our own businesses on Channel Desk

The Dome Retreats · Digital Patra · Weaves by Advaya · Apex Multispecialty Clinic · MiICU · Bangalore Healthcare · Qargo · AuraGlow Bengaluru · Surabhi Living