One inbox for every customer conversation on WhatsApp and Instagram.
Channel Desk lets a small business connect its own WhatsApp Business number and Instagram account, then answer customers as a team from one screen — with templates, assignment, tickets, automations and simple insights.
Request access See how it worksHow it works
A business keeps full ownership of its accounts. Channel Desk only acts on the accounts a business connects, and only for that business.
Connect your channels
Link your WhatsApp Business number through Meta's Embedded Signup (your phone app keeps working) and your Instagram professional account through Instagram Login.
Invite your team
Staff sign in with their own accounts. Chats are assigned, labelled and tracked as tickets with response-time targets.
Reply from one place
WhatsApp messages, Instagram DMs and comments arrive in the same inbox. Reply, send approved templates, hide spam, escalate to a manager.
Automate carefully
Keyword rules, business-hours replies and an optional AI assistant that drafts answers from your own FAQ — always with a human take-over switch.
Channels and what Channel Desk does with them
Every capability maps to a specific Meta permission the business grants when it connects; nothing is used beyond what the inbox needs.
| Channel | What you can do | Meta permissions used |
|---|---|---|
| WhatsApp Business | Receive and reply to customer messages; send approved message templates (booking confirmations, reminders); manage templates and phone numbers; see delivery status. | whatsapp_business_messaging, whatsapp_business_management |
| See and reply to comments on your posts, hide spam, answer DMs, publish your own scheduled posts, view basic reach and engagement. | instagram_business_basic, instagram_business_manage_comments, instagram_business_manage_messages, instagram_business_content_publish, instagram_business_manage_insights | |
| Facebook Page & Messenger coming | Page messages and comments in the same inbox. | pages_messaging, pages_read_engagement |
Data & privacy
Channel Desk is operated by El Domo Private Limited. We are a Tech Provider: we process Platform Data only on behalf of, and under the instructions of, the business that connected its accounts.
Your data stays yours
Messages, contacts and access tokens are stored per business, encrypted in transit and at rest, in a database region in India. Staff of one business can never see another business's data.
Used only to run your inbox
We don't sell data, don't use it for advertising, and don't train public AI models on it. The optional AI assistant only reads the conversation it is answering and your own FAQ.
Delete any time
Disconnect a channel and its tokens are revoked immediately; request deletion and all conversation data for that business is removed within 30 days. Data deletion instructions.
Contact
Channel Desk is currently used by the businesses of El Domo and a small group of invited customers in India. To request access or ask a question, write to us.
El Domo Private Limited
Bengaluru, Karnataka, India
Email: mohan@thedomeretreats.com
WhatsApp: +91 86609 24600
Our own businesses on Channel Desk
The Dome Retreats · Digital Patra · Weaves by Advaya · Apex Multispecialty Clinic · MiICU · Bangalore Healthcare · Qargo · AuraGlow Bengaluru · Surabhi Living