These terms govern use of Channel Desk, provided by El Domo Private Limited, Bengaluru, India. By creating an account or connecting a channel you agree to them on behalf of your business.
Channel Desk is a shared inbox and messaging tool for WhatsApp Business and Instagram. Access is by invitation. We may change or discontinue features with reasonable notice.
You must own or be authorised to manage every WhatsApp number, Instagram account or Facebook Page you connect. You are responsible for the messages your staff and automations send, for obtaining any customer consent required by law and by Meta's policies (including the WhatsApp Business Messaging Policy and Instagram Platform Policy), and for the accuracy of your templates and FAQ content.
No spam, no unsolicited marketing to people who have not opted in, no harassment, no unlawful content, and no attempts to access another business's data.
Channel Desk depends on Meta's APIs and may be affected by changes, limits or outages on Meta's side. Meta may charge the business directly for WhatsApp conversations; those charges are between you and Meta.
We process your data as described in the Privacy Policy. You may export or delete it at any time (how).
Use during the invited pilot is free unless agreed otherwise in writing. Paid plans, if introduced, will be offered with prior notice and never applied retroactively.
The service is provided "as is". To the extent permitted by law, El Domo's total liability is limited to the fees you paid for the service in the preceding 3 months, and we are not liable for indirect or consequential loss.
Either party may end the agreement at any time. On termination we delete your data as described in the Privacy Policy.
These terms are governed by the laws of India; courts in Bengaluru, Karnataka have jurisdiction.