Why "wired together"
Three drawers, one customer.
You already have a website, a WhatsApp number and an accountant. That's not the problem. The problem is that none of them can see each other.
Drawer 1 — Website
Her enquiry landed in a contact-form inbox nobody's opened since Tuesday.
Drawer 2 — WhatsApp
She agreed a price and sent an advance, right there in the chat.
Drawer 3 — Accountant
The invoice is still waiting — nobody told them the payment came in.
Three drawers, one customer, and nobody in the business who can open all three at once. That's not one lost lead — it's a small gap in every deal, every week. Channel Desk's job isn't just the inbox: it's putting the enquiry, the conversation and the invoice behind one door.