← Channel Desk

Data Deletion Instructions

For businesses using Channel Desk and for customers of those businesses.

If you are a business using Channel Desk

1. Disconnect a channel: in Channel Desk go to Settings → WhatsApp numbers (or Instagram) and remove the account. The access token is revoked and deleted immediately.
2. Delete conversations or contacts: open the contact or chat and choose Delete. Removal is immediate in the app and permanent within 30 days.
3. Delete everything: email mohan@thedomeretreats.com from a business administrator's address with the subject "Channel Desk data deletion". We confirm receipt within 2 working days and complete deletion of all data belonging to your business, including backups, within 30 days, then send a confirmation.

If you are a customer who messaged a business

The business you messaged controls that conversation. Ask the business to delete your messages; they can do so from Channel Desk in a few clicks. If you prefer, email us at mohan@thedomeretreats.com with the phone number or Instagram username you used and the business name — we will forward the request to the business and confirm once it is done.

Removing Channel Desk from your Meta account

You can also remove Channel Desk from Facebook → Settings → Business Integrations, or from Instagram → Settings → Apps and websites. Doing so revokes our access; we then delete the associated tokens and, unless you tell us otherwise, the conversation data of that channel within 30 days.

El Domo Private Limited · Bengaluru, Karnataka, India · mohan@thedomeretreats.com · Privacy · Terms · Data deletion